Terms and conditions

General Terms and Conditions - Gentlilmen
Welcome to Gentlilmen. This website is operated by Gentlilmen. Throughout this site, the terms “we”, “us” and “our” refer to Gentlilmen. We offer this website, including all information, tools and services, to you, the user, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or making a purchase, you are using our “Service” and agree to the following terms and conditions (“Terms”). These Terms apply to all users, including visitors, suppliers, customers, merchants and content contributors.

Please read these Terms carefully before using our website. By accessing the website or using our services, you agree to these terms. If you do not agree, you should not use our services.

Our webshop is hosted through Shopify Inc. which provides us with a platform for selling our products and services.

Article 1 - Terms and conditions for the web shop
By agreeing to these terms, you represent that you are at least of legal age of majority in your state or province of residence, or that you have permission from a parent or guardian to use our site. You may not use our products for illegal or unauthorized purposes or violate any laws (including, but not limited to, copyright laws) when using the Service. Distribution of harmful software such as viruses or malware is prohibited. Any violation of these terms may result in immediate termination of your access to our Services.

Article 2 - General conditions
We reserve the right to deny access to our services at any time and for any reason. You understand that your content (excluding credit card information) may be transmitted unencrypted over networks and may be modified to meet technical requirements. Credit card information is always encrypted when transmitted over networks. You agree not to reproduce, duplicate, copy, sell or exploit any part of our Service, website or contact information without permission. Headings in these terms are for reference only and do not limit or affect the interpretation of these terms.

Article 3 - Delivery times and shipping
Our products are shipped directly from our suppliers in China. As a result, delivery times typically vary between 6 and 11 days, depending on your location. We do our best to keep you informed of the status of your order, but delays due to customs processes or transportation conditions may occur. Please note that orders from multiple items may be shipped separately.

Article 4 - Import duties and taxes.
The prices on our website do not include VAT, import duties or other customs fees. As a customer, you are responsible for any additional charges imposed by your local government. Please check your country's import regulations and tax rules before placing an order.

Article 5 - Return and exchange policy
Due to our dropshipping model and international shipping, we accept returns only in case of defects or errors in delivery. Customers should contact us at info@gentlilmen.com within 7 days of receipt to initiate a return process.

Please note:

  • Return charges are the customer's responsibility.
  • Products must be returned unused, undamaged and in their original packaging.
  • Processing returns may take extra time due to international shipping.

    Article 6 - Product descriptions and sizes
    We make every effort to make product images and descriptions as accurate as possible. However, due to manufacturing processes, slight variations in color, size or finish may occur.

    Important: Please check our sizes carefully before placing an order. We are not responsible for returns due to incorrect size choices.

    Article 7 - Prices and Changes.
    Prices of our products are subject to change without notice. We reserve the right to change or discontinue products or services without notice. We are not liable for price changes, suspension or termination of services.

    Section 8 - Use of third party tools.
    We may provide access to third-party tools without control or warranties on our part. Use of these tools is entirely at your own risk.

    Article 9 - Feedback and comments.
    By sharing feedback or ideas with us, you give us permission to use them without restriction. We reserve the right to remove content that violates our terms and conditions.

    Article 10 - Limitation of liability
    Our services are provided “as is” without any warranty. We are not liable for direct or indirect damages resulting from:

    • Misuse of our products.
    • Minor differences in product images and actual products.
    • Delays in delivery due to customs or other external factors.

    Article 11 - Applicable law
    These terms and conditions are governed by Dutch law. Any disputes will be exclusively settled by a competent court in the Netherlands.

    Article 12 - Contact
    For questions or comments about these terms and conditions, please contact us at info@gentlilmen.com.